
Well, today's little story is from my days in Bellingham, WA at store #351. We had a little "customer" named Sarah... Sarah was a bit on the developmentally delayed side. I think she was let out of the group home from 8am to 5pm everyday so she could interact with the world...
Sarah used to make her way into the store and ask for samples... that's it... just samples. Until the day she figured out she could distract newer baristas and grab some coin from the tip jar. One day, I caught poor Sarah and called her out... Her response...
Sarah: You BAD boy!... bad boy!
It was then that I realized that I needed to set some ground rules with her. You take my tips, I ban your ass from the store... She understood and went back to stealing samples.
And all was right in the world.
She always called me "Bad Boy" after that...
We'll see you tomorrow for your usual.
Pat Nerr...
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