..II..

Good morning.... What can I get for you?

It's time to tone it down a bit after yesterday and reflect on something Starbucks really did right.

Sept 11th, 2001.

Early that morning, I got a call from my sister... she wanted to know that I was back from Montreal safely and to let me know that there was something happening. She was in the military at the time and had gotten notice of what was going on.

I didn't think much about it. As I arrived at work, the news was breaking and people were huddled around computers, watching what they could via the internet.

A few short hours laters, Howard sent out communication that we were to go home and be with our families. We would pick up the pieces later...

Six years ago...

We'll see you tomorrow for your usual... something lighter I think.

Pat Nerr...