Dignity

Good morning... What can I get for you?

Well... I received quite a few e-mails this week and I have to say that I didn't realize how many folks would have stories to tell. There are some good ones too. I only hope my stories didn't shape the content in some of yours. You see... I'm a customer now and not a partner... My stories are memories and accounts and not real time. Anyway... Today's story is an account.

Many of you are aware that as we get older, there is a tendency for things to not work so well. A manager I know told me a great story about dignity and getting older. It seems that while he was in Chicago managing... his store had a customer who was aged and starting to fail. She came in each day in a feeble manner and ordered her coffee and they would deliver it to her at her table. One day in particular, the manager took note that the customer, had wet herself and there was a large puddle underneath of her. Rather than make a bigger deal of it... and now the partners behind the counter had noticed... the manager purposefully, spilled the coffee on the floor just in front of her which then flowed underneath her chair.

Manager: "Aww crap... how silly of me to spill your beverage! Let me make you a new one and hopefully I can actually get it to you this time!"

The manager returned to a quietly sobbing customer who then motioned him closer so she could whisper in his ear.

Customer: "Thank you"

This week's item is up to $3.25...

Thanks for coming in... I'll see you on Monday for your usual.

Pat Nerr...

P.S.... here's some entertainment for you. I love things like this. For alot of stores, this is reality.